Frequently Asked Questions

Q. Why is it important to annually clean-out your main sewer line?

A. Tree roots break through your pipes walls and get worse with time damaging the structure and integrity of your main line. Digging/excavation and any other vibrations near by could shift, move or crack your main sewer line. By professionally maintaining your sewer line yearly and cleaning out the tree roots, scale and/or any other types of build-up will slow down the process from possibly needed repair. Tree roots can and will break ones sewer system. Main sewer lines should be camera inspected before purchase of any property.

Q. Do Unused Drains Dry Up and Get Clogged Inside?
A. Yes, drain pipes do dry out and get real rough if not used for a
period of time. All drains need water to flow through them. This could also cause smells and sewer bugs to come up.

Q. Should I turn my main water valve off when I leave town?
A. Turning off your main water valve when leaving town for any extended length of time is a good idea. Especially during the cold winter months. Just in case one of your pipes decides to spring a leak. If you leave town for extended periods of time you should assign someone to check on your property often. There is lots that can go wrong when your away. There are also devices you can purchase and put down near your floor drain in case of a flood.

Q: Where do I find the main water shut-off valve in my home in case of an emergency?
A: The main water shut-off valve is located normally in the lower level of a property. If you have trouble finding your main water shut-off valve source contact a plumber asap. This valve like most others should be labeled so all people living in the property know how/where to turn off the water. In case of any emergency water leak it’s a good idea to be aware. If you shut offs valves show signs of age and discoloration or color it might be a good time to consider updating and replacing older valves.

Q: How often should I have my main sewer line cleaned?
A: If your property has had a previous issue we recommend you clean the sewer line annually and also camera inspect after cleaning to verity the current condition. If the mainline is getting worse it’s very important to be aware of this before you get unexpected excavation costs. If your mainline seems to never have issues we recommend cleaning the floor drain and main sewer line every year on preventative maintenance. Scale is a very common cause of clogged mainlines and other hard debris flows through your sewer system and hardens over time as well. Giving the sewer walls a good scrapping and cleaning is always beneficial when owning property. It’s easily forgettable to not clean and do what’s needed for something underground that we aren’t aware of. We’ve heard from countless homeowners they didn’t know this was something they had to do on a routine basis when purchasing there home.

Q: Does your company offer preventative maintenance plans on drain lines?
A: Yes, our company offers any maintenance plan that is needed for each individual drain. Cleaning drains on maintenance typically keeps the cost down as well and you avoid high emergency rates. You can also clean your sinks and tubs on maintenance too. Keep in mind sink and tubs get clogged up with grease, oils, soap scum, hair and all other sorts of debris we aren’t even aware goes down. Keeping lines open and clear will also keep nasty sewer smalls out of your house as well. Have you ever unclogged a bathtub and pulled a slimy hairball that was a couple feet long and smelled it? It’s not a pretty sight or smell.

Q: Does your company use hand snakes or motorized snakes to clean drain lines?

A: Our company uses professional state-of-the-art motorized snakes, unless a situation presents itself otherwise.

Q: What is Hydro-Jetting?
A: Cleaning your drain lines with extreme water pressure. This service is not like any other service and has to be performed by a professional. Most common times hydro-jetting is needed is in commercial buildings and restaurants that use grease and have hard build ups. It’s also called water jetting. We recommend this cleaning mainly at commercial properties but will also use it at time with residential. Mainlines at a residents that’s over 125ft long will suggest a water jetting because it may be more beneficial. Cleaning with snakes and blades over 125ft is hard and also less effective. The further you go out the rotational force slows down and the cutter looses what it’s meant to do. Water-jetting may be more expensive but all the force is always at the end of the nozzle.

Q: Our sewer line is clogged up, should we have it snaked or jetted?
A: Unless your drain line is known for needing to be water jetted you always start by snaking. Jetting costs are double and triple the price of power snaking. 95% of all drain lines only need to be snaked. If a company tries and sells you a water jetting from the get-go there better be a good reason for this.

Q: Why does my garbage disposal always clog up in my home?
A: Most users put items down garbage disposals that their units can’t handle. If your having problems often hire a plumber to install a waste disposal (garbage disposal) with more horse power. Maybe you unit is old and the blades are dull and it just needs to be replaced. Foods like eggs shells, potato skins, coffee grounds, fats and grease, pasta, rice, glass, chicken bones and much much more. Remember if you know how to properly use a garbage disposal unit it saves a lot of time and helps, but if you treat it the a garbage can it wont treat you nicely back. A trick I always use is that after I’m done using the garbage disposal unit, I run cold water for 1-2 minutes making sure to flush out the entire kitchen sink stack line. Having to use a little bit more water might save you on frequent plumbing service calls.

Q: How do we know what faucet to purchase and if it will fit where the existing one sits?
A: Make sure you measure the distance between the handles. It’s either going to be 4 or 8 inch spread faucets for bathroom sinks. If you buy the wrong faucet it won’t fit unless you replace the sink as well. For kitchen sink faucets make sure you know what type of faucet you like, most come with a plate at the bottom and newer renovations we see a lot of clients installing ones with a single hole. We call this the clean look. As far as faucet brands to purchase contact your plumber for suggestions.